Customer satisfaction with airlines improved in the last year, reversing a three-year decline. The J.D. Power and Associates Study of 11 U.S. airlines found consumers giving airlines a satisfaction score 15 points higher than last year and the best score since 2007. They ranked JetBlue No. 1, Alaska Airlines scored highest among so-called traditional network carriers, followed by Continental.
Tuesday, December 7, 2010
Travel Fact
Customer satisfaction with airlines improved in the last year, reversing a three-year decline. The J.D. Power and Associates Study of 11 U.S. airlines found consumers giving airlines a satisfaction score 15 points higher than last year and the best score since 2007. They ranked JetBlue No. 1, Alaska Airlines scored highest among so-called traditional network carriers, followed by Continental.
